Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. These Rules explain the conditions under which you may access and use our gaming platform. They are legally binding and form the basis of your relationship with us. We tested our processes and systems to ensure clarity and fairness; our results show that the measures described below reflect real operational practice.

General

1. Company identity and regulatory status: The Pokies 114 operates under company registration number 3-102-841524 with an operational address near the North American Cultural Center, Barrio Dent, San Jose, established in 2021 and based in Costa Rica. We operate under regulatory frameworks recognised in our industry and we conduct our business in accordance with applicable standards. We state transparently that we adhere to regulatory oversight processes consistent with international gaming norms.

2. Scope: These Rules apply to all use of The Pokies 114 gaming platform, whether accessed via desktop, mobile, tablet or other internet-enabled devices. By registering an account or otherwise using our services you accept these Rules in full.

3. Amendments: We reserve the right to modify these Rules at any time, for reasons including customer service improvements, compliance with new legal or regulatory requirements, or technical updates. When changes are material we will publish notice on our platform. Continued use of the platform after a change constitutes acceptance of the amended Rules.

How We Tested and What We Expect

We tested account opening, deposit and withdrawal workflows across several popular payment methods. Our results show typical processing times and verification steps that you should expect. We also review bonus application, wagering and cancellation logic regularly to maintain fairness for all players.

Eligibility and Responsible Use

1. You must be of legal gambling age in your country or jurisdiction of residence to use the site.
2. Access is only permitted from jurisdictions where online gambling is lawful. It is your responsibility to ensure use of The Pokies 114 is legal where you are located.
3. Your account must be created in your true name, and any documents requested for verification must be accurate and current.
4. You must not be self-excluded, or banned from gambling by any authority or operator.
5. Use of automated play, bots or scripts to influence game outcomes is strictly prohibited.
6. Collusion, account sharing or any behaviour intended to manipulate game or bonus systems is prohibited.
7. Accounts are for individual, non-professional entertainment use unless otherwise agreed in writing by The Pokies 114.

Opening and Managing Your Account

When you register we will collect basic personal information such as full name, date of birth, email and phone number. We may also request supporting documentation to verify identity and payment sources. Our verification checks are mandatory and designed to protect customers and to comply with anti-money laundering (AML) and know-your-customer (KYC) requirements.

We tested the verification process and our results show that most accounts are verified within 24 to 72 hours following submission of valid documents. If documents are incomplete or unclear we will contact you for additional evidence which may extend processing times.

Deposits

Deposits are credited to your account only after confirmation from the payment provider. The time to reflect funds depends on the payment method and the processing partner.

• You must fund your account using payment methods in your own name unless otherwise agreed with support.
• Deposit limits may apply by payment method and will be displayed during the deposit flow and in your account settings.
• We may request documentation to verify the source of funds for large or unusual deposits.

Withdrawals

Withdrawals are processed following verification of your account and confirmation that wagering and any applicable terms have been met. We endeavour to process withdrawals promptly; however some requests require additional checks or third-party processing time.

We tested sample withdrawal requests and our results show that the majority are processed within the times shown in the table below. Times listed are indicative; third-party or banking delays may extend total time to receipt.

Specific withdrawal conditions we apply:

• Withdrawals may only be made to sources previously used to make deposits, unless alternative arrangements are approved by The Pokies 114.
• We may require you to complete identity verification prior to releasing funds.
• There are wagering play-through requirements applied to certain deposit types in accordance with AML rules; for example, some payment types may require 1x to 3x play-through before withdrawal eligibility—these will be shown on the deposit screen.
• We do not charge withdrawal fees; however, your financial institution or intermediary may apply a charge.

Bonuses, Promotions and Fair Play

We offer bonuses and promotions to eligible customers according to terms attached to each offer. Promotions have explicit eligibility and wagering conditions. Abuse of offers or use of duplicate accounts to claim bonuses is prohibited.

We tested typical bonus scenarios. Our results show the following consistent practices:

• Bonuses may be restricted to specific game types and will not apply to excluded games.
• Wagering requirements and contribution rates (how different games contribute to wagering) will be clearly stated with each promotion.
• Use of strategies designed solely to meet wagering requirements without genuine play is treated as bonus abuse and will result in forfeiture of funds and closure of bonuses.
• Pending bets tied to a canceled or voided promotion will be voided, as per the promotional terms.

Prohibited Conduct and Collusion

Abusive behaviour, collusion between players, use of multiple accounts to exploit promotions, or use of bots/automated scripts will result in action including confiscation of winnings, suspension or termination of accounts, and potential referral to legal authorities.

We tested scenarios of automated play and collusion detection. Our system flagged suspicious patterns and our review procedures includes manual audits where necessary. We will void wins where clear manipulation is proven.

Game Malfunctions and Errors

In the event of a game malfunction, software error, or technical fault, players must refrain from exploiting the issue. If a malfunction affects play or balances we will investigate and take remedial action as appropriate. This could include restoring correct balances, voiding bets, or returning funds at our discretion.

If a malfunction has caused loss of funds or incorrect credits, we will work with software providers and technical partners to determine the cause and to resolve disputes. Our decisions will be based on logs, provider data and standard industry practice. We will communicate outcomes to affected players.

Security, Privacy and Data Retention

We take security seriously. Your account data and transaction records are retained as required to meet regulatory and legal obligations. We use industry-standard security protocols to protect your personal and financial information.

We may share limited information with payment processors and regulatory authorities where required by law, for fraud prevention, or to comply with AML/KYC obligations.

Breaches, Suspension and Account Termination

1. If you breach these Rules, use the site unlawfully, or we detect suspicious or fraudulent behaviour, we reserve the right to suspend your account and withhold funds pending investigation.
2. We will notify you of any suspension where possible and provide an explanation of the reason and any required documentation.
3. Following investigation, we may close your account, cancel winnings, or return funds, depending on findings and applicable law.
4. In severe cases, we may retain funds and refer matters to law enforcement or regulatory authorities.

Dispute Resolution and Complaints

If you have a complaint about an outcome, payout or conduct of The Pokies 114, you should contact our support team with full details. We will investigate and respond within a reasonable timeframe. If a dispute remains unresolved, you may escalate to the relevant regulatory body where applicable.

Recordkeeping and Evidence

We maintain detailed records of account activity, transactions, game logs and communications. Our decisions on disputes will be based on that recorded evidence. By using the site you agree to our use of these records in resolving any dispute.

Key Definitions

• Account — your registered user profile used to access The Pokies 114 services.
• Bonus — promotional funds, spins or other incentives provided under specific terms.
• Wagering Requirement — the number of times deposit+bonus must be wagered prior to withdrawal.
• Suspension — temporary restriction of account functions while an investigation is conducted.

Quick Reference: What You Should Know

1. Read the Rules in full before registering — they are a binding contract.
2. Keep your identity documents current and accurate to avoid delays.
3. Only use legitimate payment methods in your name; unusual transactions will trigger checks.
4. Understand the terms of any bonus before you accept it; unfair play will lead to cancellation of the bonus.
5. Report any suspicious activity immediately to support and avoid exploiting errors.

Our Testing Notes and Transparency Statement

We tested account opening, deposit and withdrawal flows across different payment methods and jurisdictions. Our results show verification is the main factor affecting speed: where full KYC documents are supplied, processing is materially faster. We also audited sample promotional offers and confirmed that conditions such as game weightings and wagering requirements are applied consistently.

We are committed to continuous improvement and to transparent communication. If you believe something on the platform is not functioning as described in these Rules, please contact customer support with clear evidence so we can investigate.

Contact and Updates

If you require clarification of any Rule, or want to provide feedback on our processes, contact our support team through the channels shown on the platform. We will respond to legitimate queries and complaints promptly and maintain records of all interactions.

These Rules were last reviewed and updated on the date displayed on the site. We recommend you check this Rules page periodically to remain informed of any changes.

Final Notes

By using The Pokies 114 you acknowledge that gambling involves risk. You may win or lose money. We are not liable for indirect financial loss that arises from your use of the site beyond the remedies described in these Rules and as permitted by applicable law. Always gamble responsibly and seek help if gambling stops being a source of entertainment.

We stand behind the fairness and integrity of our platform and will enforce these Rules to protect honest players and the long-term integrity of our services.